Shipping Policy
Shipping Times
- Please allow up to 1-2 business days for processing before your order ships.
- We’re shipping all items directly from the US. Your order will be prepared for shipment on the next business day morning. Typically, orders are estimated to arrive in 3-7 days. Occasionally, there might be instances where the logistics information doesn't update or displays a "Delivered" status even if the package hasn't arrived. In such cases, please allow us to assist you in resolving the issue!
Shipping Methods
We offer free shipping on all orders over $60 in the U.S., along with standard and express options for international orders. Since we use outside delivery companies (UPS, FedEx, DHL, and USPS), we cannot guarantee these delivery times. Please allow 1-2 business days for your order to be dispatched and 3-10 business days for orders to arrive. For more information on international shipping, please contact us at contact@hdshine.com.
Changing Shipping Address
Normally, shipping addresses cannot be changed once the order has been processed. However, you can email us at contact@hdshine.com to request an address change before your order has been shipped.
Do you ship internationally?
Yes, we offer standard and express shipping options to most countries.
Lost or Stolen Packages
If you believe your package was lost or stolen, please contact our Customer Service team at contact@hdshine.com or call us at +1 347-469-2695 for assistance.
Missing item(s) from my order?
We’re sorry to hear an item is missing! Please double-check your order confirmation, and check your email (including junk/spam folders) to see if you've been sent a message about your order arriving in more than one parcel. If you can’t find any relevant information and your expected delivery date has passed, please head over to our Contact Us section, and we will sort it out for you.
Contact Us: HDshine
362 Covert Ave, Floral Park, NY 11001, United States
Email: contact@hdshine.com
Phone: +1 347-469-2695